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Privacy Policy


Contact details:

LivWise NV (hereinafter “BARBECOOK”)

 Vaartlaan 9 | 9800 Deinze | Belgium

Company number (Belgian VAT number): 0454.468.358

Email: info@livwise.be

Phone: +32 (0)9 385 93 24

1. What is the purpose of this Privacy Policy?

Any person (hereinafter the “User” or “Users”) who visits the website https://www.barbecook.com/ (hereinafter the “Website”) provides certain personal data. Such personal data is information that BARBECOOK is permitted to collect in order to be able to identify you as a natural person, whether you are actually identified or not. You are identifiable as soon as a direct or indirect link can be established between one or more items of data and you as a natural person.

We use and process your personal data only in accordance with the Regulation and any other relevant legal provisions. Any reference to the Regulation is a reference to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation or GDPR).

This Privacy Policy is intended to inform Users of the Website about how their personal data may be processed by BARBECOOK. BARBECOOK reserves the right to amend this Privacy Policy at any time. The User will be clearly informed of any substantial changes. We recommend that Users consult this notice regularly.

2. Who processes the personal data?

2.1. Data  controller

BARBECOOK is a data controller and determines, either on its own or in conjunction with others, which personal data is collected as well as the purpose and methods of collection.

2.2. Data  processor(s)

BARBECOOK may call on the services of data processors. A processor is a natural person or legal entity who/which processes personal data at the request of or on behalf of the data controller. Data controllers are required to ensure the data is stored securely and confidentially. They process the data in accordance with the data controller’s instructions at all times.

BARBECOOK uses the following categories of data processors:

  • Hosting providers
  • Cloud providers
  • CRM administrators
  • Mailing providers 

3. On what lawful basis is my data processed?

We process personal data in accordance with the Regulation on the following lawful bases:

  • for the performance of a contract concluded with you or in order to take steps at your request prior to entering into a contract;
  • for compliance with a legal or regulatory obligation, with regard to the management of the contractual relationship;
  • for the purposes of our legitimate interests to respond to requests submitted through the contact form;
  • for the purposes of sending you promotional offers (direct marketing), having received your permission to do so.

4. Which personal data is processed?

BARBECOOK undertakes to collect and process only data that is relevant and necessary for the purposes for which it is processed. The following categories of personal data are processed:

  • Your IP address
  • Your first and last name
  • Your address
  • Your email address
  • Your gender
  • Your financial transactions
  • Your media usage
  • Cookies

This data is collected when you register on the Website. Other personal data may be collected at a later point, such as during the after-sales service. The scale on which data is collected depends on your use and the functionalities of the Website.

In addition, we use cookies to recognise Users and provide a personal user experience, to remember their technical choices, and to detect and rectify any errors in the Website.

5. For what purposes is my personal data collected?

BARBECOOK collects your personal data in order to provide a secure, optimal and personal user experience for every User of our platform. The collection of personal data will increase as the User’s usage of the platform and our online services increases. BARBECOOK reserves the right to suspend or cancel processing in certain cases if data is missing, incorrect or incomplete.

Data processing is essential to operate the platform and provide the associated services. Data is processed exclusively for the following specific purposes:

  • to provide the User access to his/her user profile in order to make purchases in our webshop;
  • to manage the contractual relationship to which the User is party;
  • to improve customer management, order processing, credit management and customer service, with the sole purpose of improving the quality of BARBECOOK services;
  • to provide and improve the products we sell, including customised and specific products, using information and data provided;
  • to detect and protect against fraud, errors and/or criminal activity;
  • for marketing purposes and to send commercial information.

When visiting the BARBECOOK Website, certain data is collected for statistical purposes. Such data is necessary to optimise the use of our Website and includes IP address, suspected place of visit, time and day of visit, and pages visited. Whenever you visit the BARBECOOK Website, you declare that you agree to the collection of this data for statistical purposes as described above.

The User constantly provides his/her personal data to BARBECOOK and can therefore exercise a certain degree of control. If certain data is incomplete or appears to be incorrect, BARBECOOK reserves the right to suspend certain operations temporarily or permanently.

6. Who is my personal data shared with?

Your personal data is processed for internal use within BARBECOOK only. Your personal data will not be sold, passed on or transmitted to third parties, unless you have given us your explicit consent for this.

BARBECOOK takes all legal and technical measures to prevent your data from being accessed or used without your permission.

7. How long do we keep your data for?

Your data will be stored for as long as is necessary to fulfil the stated purposes. Your data will be deleted when it is no longer required to fulfil the stated purposes or if you lawfully exercise your right to erasure of the data.

8. What rights do I have?

8.1 Guarantee of lawful and secure processing of personal data

Your personal data will always be processed for legitimate purposes, as explained in section 5. Data is collected and processed in an appropriate, relevant and proportional manner, and is not kept longer than is necessary to fulfil the state purposes.

8.2 Right of access

You have the right to request information about how your data is processed, provided that you can prove your identity. You have the right to know the purposes of the processing, the categories of data processes, the categories of recipient with whom the data is shared, the criteria which determine the retention period and the rights which you may exercise with regard to the data.

8.3 Right to rectification of the personal data

You may ask for inaccurate or incomplete information to be corrected or completed. It is the responsibility of the User first and foremost to make the necessary changes in his/her online account. Alternatively, a request may be sent to us.

8.4 Right to erasure of the personal data

You also have the right to have your personal data deleted in the following cases:

  • Your personal data is no longer required for the stated purposes.
  • You revoke your permission to the processing of your personal data, provided there is no lawful basis to continue processing your data.
  • You lawfully exercise your right to object.
  • Your data has been unlawfully processed.
  • Your data must be deleted on the grounds of a statutory obligation.

Requests to delete data are typically made on the grounds of visibility; it is possible that the deleted data will be retained temporarily.

8.5 Right to restrict processing

In some cases, you have the right to have us restrict the processing of your personal data. This applies in particular when a dispute arises with regard to the accuracy of the personal data, if the data is required for a legal procedure or if BARBECOOK requires a certain amount of time to determine whether you are entitled to exercise your right to erasure.

8.6 Right to object

You have the right to oppose the processing of your personal data for direct marketing purposes. BARBECOOK will cease processing your personal data unless there are any mandatory statutory provisions that override your opposition to the processing of the personal data.

8.7 Right to data portability

You have the right to have the personal data which you provided to BARBECOOK transferred to you in a structured, common and machine-readable format. You also have the right to have such data transferred to another data controller where this is technically possible.

8.8 Right to withdraw consent

You have the right to withdraw your consent, for example consent for marketing purposes, at any time.

9. How can I exercise my rights?

If you wish to exercise any of your rights, please send a signed, written request with proof of identity by post to BARBECOOK, Industrielaan 4, 8501 Heule Kortrijk, Belgium or by email to info@s-hg.com. We will respond as quickly as possible, but no later than within 30 (thirty) days after receiving your request.

10. Complaints

If you are not satisfied with how your personal data is processed by BARBECOOK, you have the right to submit a complaint to the Belgian Data Protection Authority. (https://www.dataprotectionauthority.be/)


1. Cookies

Cookies are small data or text files that are placed on your device by websites or applications. Such files may be used for different purposes; a distinction is made between essential or strictly-necessary cookies and non-essential cookies (functional, analytical and targeting cookies).

The Belgian Electronic Communications Act (Belgische Wet betreffende de elektronische communicatie) of 13 June 2005 contains some provisions on cookies and their use on websites. That act is the implemented form of the EU ePrivacy Directive, which means that legislation on cookies may be implemented differently in other EU Member States.

2. Purpose and use of cookies 

Barbecook wants all users of its website to be as informed as possible about their rights under Belgian law when it comes to cookies and about which cookies we use. By using our website, the user agrees to the use of cookies. Cookies help Barbecook to optimise your visit to the website, to remember your technical choices (such as language preference, newsletter opt-in, etc.) and to provide you with more relevant services, offers and customer service.

If you wish to use the Barbecook website, we recommend that you enable cookies. Without cookies enabled, Barbecook cannot guarantee users an optimal experience on the website. If you prefer not to use cookies, you may disable them.

We use cookies to improve your visit to our website. The cookies we use are secure. We believe the use of cookies to be in your interest, as the information we collect through cookies helps us to identify any errors and offer you to more specific services. This means we can make your visit to the website better.

3. Types of cookies used by Barbecook

We use the following types of cookies:

  • Strictly-necessary cookies: These cookies are required for the website to function and cannot be disabled. They allow your device to communicate with our website.
  • Functional cookies: These cookies help to provide better functionality and customise the website for you. They can be enabled by us or by external providers whose services we have incorporated into our website.
  • Analytical cookies: These cookies allow us to monitor visits and traffic, so we can measure and improve the services we offer on our website. They inform us which pages are the most and least popular, and how visitors move through the site.
  • Tracking cookies: These cookies record anonymous analytical information about how you use the site, with a view to improving the site and the user experience, as well as making adverts more relevant to you.
  • Targeting cookies: These cookies may be enabled by our website advertising partners. They may be used by companies in order to build a profile of your interests and show relevant adverts on other sites.

We use our own cookies as well as cookies from selected partners whom we work with and who advertise our services on their websites.

Overview of the cookies used on www.barbecook.com:

  • csrftoken
     Functional cookie.
     Purpose: to protect forms against software attacks.
     Retention period: 1 year.
  • Sessionid
     Functional cookie.
     Purpose: to keep track of anonymous visitor settings.
     Retention period: 2 years.
  • Allow_cookies
     Functional cookie.
     Purpose: to determine that the user has clicked OK to the use of cookies.
     Retention period: Indefinitely.
  • _ga | _utmb | _utmc | _utmt |_utmz  | _utma
     Google analytics cookies
     Purpose: to generate statistics using Google Universal Analytics. To keep track of how visitors use the website, with a view to improving services and online portals. This cookie tracks the origin of traffic and campaign data.
     Google Privacy Policy.
  • __atuvc
     AddThis cookie.
     Purpose: functional cookie used by the AddThis social sharing buttons.
     AddThis Privacy Policy.
     Expires after 2 years.
  • __atuvs
     AddThis cookie.
     Purpose: functional cookie used by the AddThis social sharing buttons.
     AddThis Privacy Policy.
     Expires after 1 day.   
  • Intercom-lou-clv0czcq
     Purpose: functional cookie from Intercom.

The data collected is processed only by us and is not shared with third parties under any circumstances. Please read our Privacy Policy for more information about how your personal data is processed by Barbecook.

4. Managing cookies

Please ensure that cookies are enabled in your browser. To enable cookies, please follow these instructions:

Microsoft  Internet Explorer

  • In Internet Explorer, click ‘Internet Options’ in the menu ‘Tools’.
  • Under the ‘Privacy’ tab, click ‘Advanced’ under ‘Settings’. Click ‘Accept’ under ‘First-party cookies’ and ‘Third-party cookies’.
  • Click ‘OK’.

Mozilla Firefox

  • Click the menu icon in the top-right corner, then click ‘Options’.
  • Under the ‘Privacy and security’ tab and ‘Cookies and Site Data’ section, select ‘Accept cookies and site data from websites’.
  • Then close the menu.

Google Chrome

  • Click on the three-dot icon to the right of the address bar, then click ‘Settings’. Click ‘Advanced’ at the bottom of the page.
  • Under ‘Privacy and security’, select ‘Content settings’.
  • Click ‘Cookies’.
  • Select ‘Allow sites to save and read cookie data’.


  • Select ‘Preferences’ under the ‘Safari’ menu.
  • Click the ‘Privacy’ tab. Find ‘Cookies and website data’.
  • Ensure cookies are allowed.

If you wish to use the Barbecook website, we recommend that you enable cookies. However, if you wish to disable cookies when using our website, you can do this by adjusting your browser settings. Please note that this may reduce the quality of your visit to the website.
 You can disable cookies as follows:

Mozilla Firefox

  • Click the menu icon in the top-right corner, then click ‘Options’.
  • Under the ‘Privacy and security’ tab, go to the ‘History’ section.
  • Next to ‘Firefox will’, select ‘Use custom settings for history’.
  • Go to the ‘Cookies and Site Data’ section, select ‘Block cookies and site data (may cause web sites to break)’.
  • Then close the menu. Any changes you have made will be automatically applied.

Google Chrome

  • Click on the three-dot icon to the right of the address bar, then click ‘Settings’.
  • Click ‘Advanced’ at the bottom of the page.
  • Under ‘Privacy and security’, select ‘Content settings’.
  • Click ‘Cookies’.
  • Select ‘Block third-party cookies’.


  • Select ‘Preferences’ under the ‘Safari’ menu.
  • Click the ‘Privacy’ tab. Find ‘Cookies and website data’.
  • Ensure cookies are blocked.

Microsoft Internet Explorer

  • In Internet Explorer, click ‘Internet Options’ in the menu ‘Tools’.
  • Under the ‘Privacy’ tab, click ‘Advanced’ under ‘Settings’. Click ‘Block’ under ‘First-party cookies’ and ‘Third-party cookies’. Click ‘OK’.
  • For more information, consult the help section of your browser.

5. Rights of website visitors 

Given that cookies can process personal data, you as the data subject have the right to have your data processed lawfully and securely. As the data subject, you may exercise the following rights:

  • Right to object: if there are compelling and legitimate grounds, you can oppose the processing of your personal data;
  • Right of access: any data subject who can prove his/her identity has the right to access information about whether his/her personal data is processed, as well as the purposes of processing, the categories of data to which the processing relates and the categories of recipients with whom the data is shared;
  • Right to rectification: inaccurate or incomplete personal data may be corrected or even erased at the data subject's request.

These rights may be exercised in accordance with the provisions of our Privacy Policy. For more information about the rights of visitors to our website, please see the Privacy Policy. If, after reading this Cookies Policy, you have any queries or comments about cookies, you can contact us via our website, by email, by phone or on Twitter at @barbecook.